104 Tooley Street, London Bridge, London SE1 2TH (find me). 020 7407 9310

Ask Me

  1. Do you have a Loyalty Card?

    Yes, we do. It’s a loyalty card based on an app.

    What do I get?
    After 5 Stamps: 1 Free Summer Roll or 2 Free Spring Rolls*
    After 10 Stamps: 1 Free Main Dish

    What do I do?
    – Download WALLET CIRCLE app (iOS/Android)
    – Add VELO to the wallet (choose the branch you visit)
    – Enable Bluetooth and present the app at the till which we will scan.

    Earn a stamp when you spend at least £5.95 (in Tooley Street) or £5.50 (in Canary Wharf). Stamps earned at one branch not valid at the other branch.

    *Spring rolls not available at Canary Wharf branch

  2. What does Velo mean?

    You might think of Velo as French for bicycle, but our Velo is all about healthy Vietnamese food, freshly made and delivered fast. Velo is simple, crisp, clean, light and fresh. Velo loves making food – it’s LOVE the other way round. Velo is velocity: order your food on touch screens and it arrives before you know it.

  3. Who is behind Velo?

    A guy who got BOB (bored of banking), loves noodles and hates queuing. Remembering his Vietnamese roots, he got excited about introducing a new fresh taste and vibe to the London food scene. And so he gave up his City job, locked himself up in cupboard and put on his thinking cap. After 3 years of sweat, banging heads and storming brains, our idiosyncratic founder, Saigon-born Nghi Nguyen, realised his idea. Out of the cap came a novel concept that combined fresh and quick Vietnamese cuisine with cutting-edge touch-screen ordering technology. Now, you will see Nghi behind the counter or on the floor, making sure everything is down to a T. If you don’t see him, he’s probably gone back into his cupboard to think about new great things just for you.

  4. What kind of food does Velo serve?

    In a nutshell (or inside a rice paper) we serve fabulously healthy Vietnamese food. We have a select menu that includes Spring Rolls, Summer Rolls, Salads and Soups, Vietnamese Banh Mi Baguettes, various Rice and Vermicelli dishes, Vietnamese noodle soups Pho and our hugely popular Vietnamese Chicken Curry. All of this food is homemade in our kitchen on site. To drink, we have all your old favourites plus lots of special Naked juices and some über-delicious iced Vietnamese coffee. We are also licensed so you can enjoy a glass of beer or wine with your meal. Check out our full menu.

  5. What dietary needs do you cater for? And do you have nutritional values?

    Whilst all of our dishes may contain nuts and other allergens – Velo caters for gluten-free diets. Lots of our dishes are gluten free already, and you can request dishes to be made gluten free especially to order. All our food is made MSG-free! There is plenty of choice if you’re vegetarian or vegan and some of our meat is also halal. Please take a look at the key on the menu to check out which option is best for your dietary needs – or ask one of our team members if you have any questions at all.

    To check on our nutritional values, download the nutritional menu here.

  6. When can I come to Velo?

    See our opening hours on the homepage.

  7. Can I book a table?

    Yes, you can. We have now re-introduced taking reservations for dining from 6pm.

    You can book via this OpenTable link or email us directly at bookme@velorestaurant.com. When emailing please provide these details: Full name, number of diners, date and time.

    Note: We may release your booking 15 mins after the booking time if you do not arrive by then and if we are very busy.

    Our service style is modern casual: Once you are seated and have browsed through our menu, please order at the till or on a touchscreen, then take a seat, relax and we will serve the meal to you.

  8. Do you deliver? Is it free?

    Yes, we do deliver. Click here for more details.

  9. How do I order food at Velo?

    If you’re not hungry when you arrive – you soon will be! You can browse our menu on screens above the serving counter or on our state-of-the-art Touch Me kiosks. You can place your order with one of our lovely Velo team behind the counter or you can order on-screen at the touch of a button. You can use credit/debit cards to pay on-screen. Alternatively, you can pay with cash or card at the staff counter. With your receipt you can tell which bay your order will miraculously appear in. If you eat in, simply sit down after ordering and we will serve your meal. If you’re taking out, we’ll give you a bag with the Velo goodies you have ordered.

  10. What is “Grab & Go”?

    It is what it says. Check out our ready-to-go range in our Grab & Go fridge. Just grab an item and simply scan its barcode (you’ll find it on the packaging) on the Touch Me kiosks which will add the item to the basket. You can then pay with your credit/debit card and simply go. It just takes no time to grab & go.

  11. Can I order for pick up?

    Yes, you can, but only if your order is above £20 and it is placed before 12 or after 2pm. Just call us or send us an email.

  12. Want to know even more?

    If we haven’t answered all your questions – please call or email us at touchme@velorestaurant.com. We’re always keen to chat with you, and we’d love to hear your questions, suggestions or anything else that’s bugging you.